Privacy Policy

JeffyBet take protecting your privacy very seriously. We implement suitable technical and administrative controls in our endeavors to keep your personal information protected at all times. Our Privacy Policy lays out how your personal information is handled. We ask that you please read through it, as by using our services you agree to accept the terms.

Personal Information is any information that allows you to be identified and may include your name and address, date of birth, payment details and any other information you may wish to provide or that is collected about you. We will take measures to ensure that use of your Personal Information is compliant with data protection and privacy regulations valid in the countries where we operate. This Privacy Policy applies to Personal Information we collect when you use our websites or when you otherwise interact with us.

We reserve the right to conduct security checks at any time to validate your identity, age and registration data, and to check your use of services and your financial transactions for a possible breach of our General Terms and Conditions and applicable legislation. Security checks can include, but are not limited to, credit information and/or other forms of confirmation of your data from third-party databases. To facilitate such security checks, you also agree to provide us with all information and documents that we may request. By agreeing to our General Terms and Conditions and our Privacy Policy, you authorize us and our employees, representatives, and suppliers to use your personal information and share it with a third party, if we consider it necessary, to check the information, you provided when using our services. This may, if necessary, involve the transfer of this information outside the country, including to countries outside the European Economic Area (EEA).

Purpose for the collection of personal data

Each time you access this website or individual files on the website, we collect, process and retain the following data: IP address, your operating system/terminal settings, website from which file was accessed, name of file, date and time of retrieval, volume of data transmitted, notification of whether data retrieval was successful (so-called web log). This access data is used solely in aggregate form for the ongoing improvement of our website and for statistical purposes.

Your personal information is collected and used for the following reasons:

• to provide you with our services;
• to make more of such services available to you where possible and appropriate;
• setting up and managing your account;
• for the purposes of security and control;
• for historical and statistical purposes;
• to notify you about updates to our software or services;
• we may further use your personal information in order to contact you from time to time, to introduce you to our products or any events, activities, projects, plans, developments, undertakings and special offers that are taking place, being promoted or supported by the Company. We may contact you via email, live chat or internal support ticket.

When you supply us with your personal information, you are agreeing that you do not consider our use of such personal information - in accordance with this Privacy Policy - as any breach of your rights under the Data Protection Act (Governed by the law of Anjouan).

At any time, you have the right to opt out from receiving any promotional and/or marketing materials that we may send you. You are encouraged to contact us should you wish to do so.

Disclosing personal information to third parties

The Company policy is that your personal information will not be disclosed to anyone other than employees of the Company that require access to your data in order to provide you with a service, with the exception where the Company may be required by law or legal process to disclose your personal information to relevant authorities. However, we may disclose Personal Information to government institutions if it is required by law.

Protection of your personal information

The Company employs physical, electronic and managerial procedures to safeguard the security of the data you provide to us. SSL encryption is used on our Website for all sensitive data. The Company advises you to take any and all precautions you can to protect your personal data while using the Internet.

Personal Information will be kept as long as the data is needed to provide the services and stipulated by the law. The customer has the right to ask for Personal Information to be deleted, however, in some cases we may refuse to delete data based on the law. Should the aim of processing of Personal Information data change, we will inform you as soon as possible. Should there be a need for consent from customers, we will acquire that from you accordingly. When we no longer need your personal information, we securely delete or destroy it.

Access to your personal information

You have the right to access any information we hold about you at any time. You can log in to our Website using your username and password at any time and review your Account page.

You can also update or edit your information from www.jeffybet.com. You may also contact the company Help Service department at the Company and ask for details of any information we hold about you.

You have the right to request any incorrect information to be corrected, or where applicable, removed. The Company reserves the right to ask you for a written request for any information we hold about you.

Your right of erasure

You can request us to erase your personal data where there is no compelling reason to continue processing. This right only applies in certain circumstances, it is not a guaranteed or absolute right.

Cookies

A cookie is a data packet which is used solely for web analytic purposes. Our Website uses cookies to recognize visitors and facilitate the login process. Cookies used by the Company are only set if the user agrees, and expire within a maximum of four weeks.

Privacy Commitment

In order to ensure that your personal information remains confidential, our privacy guidelines are communicated to every employee of the Company. Where the Website of the Company contains links to other sites, the Company does not share your personal information with those sites and is in no way responsible for the privacy policies of those sites. We would advise you to make yourself aware of the privacy policies of any such site. If our privacy policy changes and we plan to use your personal information in a way that is different from that stated to you at the time of collection, you will be informed accordingly.

The Privacy Policy of the Company is subject to change at any time and it is advised that you review the Privacy Policy periodically to check for changes.

Special website features

Our website offers various features through which we collect, process, and retain your personal information. We explain how this information is used below:

Contact form

The information collected through our contact form will only be used to process enquiries we receive through it.

Document upload

Our website offers the option of uploading documents. If you use this feature, the transmitted documents are stored in your data record. The documents will only be used in compliance with the obligation to identify customers.

Payment services

Should you provide us with account or credit card details or any other such information for the purpose of payment transactions, this data will be collected and may be transmitted to the payment service provider. Additional terms and conditions of the providers may apply. You will be notified thereof in the deposit or withdrawal dialogue box.

Live chat function

We shall retain and use data recorded via our live chat for the purpose of processing your enquiries.

Login area

Our website offers a separate login area. If you have forgotten your username or password, you can request that this information is sent to you again after entering your valid email address. User data used in this login area is collected, retained, and processed for the purpose of contract performance, to comply with the obligation to identify a customer, to combat fraud and for troubleshooting or maintenance of functions. This information will not be forwarded to a third party or otherwise used unless expressly stipulated in the terms of this Privacy Policy. Data collected through the 'forgot username or password' function will be used exclusively to resend the forgotten login information.

Newsletter & Marketing

If you are a registered user and have not objected to receiving our newsletter, or e.g., have consented to receipt of the newsletter of a special promotion, we will use your e-mail address to send you our newsletter featuring information on all our services. It is possible to cancel the newsletter at any time by clicking the unsubscribe link in the newsletter or by changing your personal settings. If you have given us your consent to do so, we will send you offers and promotions via SMS or online. We do not share your information with third parties for them to use for their own marketing. You have the right to withdraw consent or update your marketing preferences at any time.

Legal and Regulatory Requirements

JeffyBet might use your identification document and/or proof of address to check your details in order for us to protect our users from fraudulent behavior and to promote responsible gambling. We may conduct a security review at any time to validate the registration data provided by you and to verify your use of the services and your financial transactions for potential breach of our Terms and Conditions and of applicable law. Security reviews may include but are not limited to ordering a credit report and/or otherwise verifying the information you provide against third-party databases. We are required to conduct these activities to provide our products and services legally, responsibly, and in line with the requirements stipulated by regulators. We cannot provide you with our services without carrying out these activities, if you don’t want your information used in this way, your option is to not use our services and close your account.

Data security and data privacy, communication by email

If you have any questions about data protection, please contact our Data Protection Officer at [email protected]